Support
Questions? We're here.
support@dollpad.com
Email UsHow do I cancel or change my membership?
In DollPad, tap the gear, then Manage. Or go to iPhone Settings, your name, Subscriptions. Apple handles all billing, cancellations and refunds. You can request a refund at reportaproblem.apple.com.
I reinstalled or got a new phone
Your membership: open DollPad, tap the gear and restore your purchase with the same Apple ID. Your planner: it lives on your iPhone and in your iPhone's iCloud backup, so it comes back when you restore your phone from that backup. We don't keep a copy, so we can't restore it for you.
My reminders aren't showing up
In DollPad, tap the gear and check that Daily Check-In or Habit Reminders are on. For a plan, check its Alert isn't set to None. Then make sure DollPad is allowed in iPhone Settings, Notifications, and that a Focus isn't hiding it.
How do I delete my data?
Delete the DollPad app. Your planner is erased from your iPhone. Existing iPhone backups keep a copy until Apple replaces them. To stop our emails, tap Unsubscribe in any email from us. For anything else, see our Privacy Policy.
Still stuck?
Email support@dollpad.com with your iPhone model and what's happening, and a real person will get back to you.